FAQ

Can I get a better shipping rate?
Shipping costs are 100% accurate, they are pulled from the South African post office API in local currency and then displayed in the selected currency at the up to the minute exchange rate. In other words we add nothing to the price of shipping so there is no way we can reduce the shipping costs.

For larger orders however, (over 2o kgs) please contact us and I will negotiate with my freight agent’ There are several options available such as door to door courier or airport collection.

What countries do you ship to?
All of them 🙂

How will my crystals be packed?
All crystals are over wrapped in newspaper and bubble wrap, before being packed in sturdy double strength boxes. Over the years I have had practically no breakages, despite the postal workers best efforts!

What is your refund policy?
Should you believe your item was erroneously described, please contact me and we will arrange a return. Before refunds can be processed, the item will need to be returned in it’s original condition and I will refund the cost of the item minus the shipping charge.

I do not have a PayPal account, how can I place an order?
You can use your regular credit card through the PayPal interface, without having a PayPal account. Should  you wish to pay via some other method, please contact me to make arrangements.