| 1. How do I find a
specific item?
On our stock pages you will find a search option right at the
top. Simply put in the name of the item you are looking
for. i.e. Labradorite. Because this is a very broad
search you can simply enter "Blue" and get a return of all
items that have a blue colouring.
2. How long does shipping take?
We have two methods of Shipping, Surface and Air. To send
it by Air can take from 10 to 14 days. Surface mail takes
between 8 and 12 weeks (although can be quicker at times).
Because of the insane prices of air mail, we only offer this option
on small items (lower than 2kg in total weight).
3. What are your contact details?
You can contact any of us via email: Nick: info@amazonite.com
- rock related questions Robert: webmaster@amazonite.com
- site related questions
Janine: sales@amazonite.com
- for sales related questions
Ginney: admin@amazonite.com
- for admin related questions
Our postal address is: PO Box 408, Botha's Hill, 3660,
Kwa-Zulu Natal, Republic of South Africa. Alternatively you
may call us from the United States: 011-27-31-765-1340, from
South Africa: 031-765-1340 or from the rest of the World:
+27-31-765-1340. The fax number is the same as the office
number.
4. Our Refund Policy
Returned Items will be refunded Provided they are returned in the
same condition as they were sent. Shipping at your
cost. Refund will be minus any bank charges incurred.
Lost or Damaged items will be refunded.
5. Security All of our credit card transactions are
processed by iVeri using 128bit encryption. For more info
visit http://www.iveri.co.za |